Help
Returns & refunds
Our figures are made to order, so we don't accept returns for a change of mind. If something is wrong with your figure, we'll make it right.
Last updated: September 15, 2026
What is covered
Within 30 days of delivery, contact us if your figure:
- arrived damaged in transit;
- has a manufacturing defect;
- is not the item you ordered.
How to request
Email support@bricklabs.lol within 30 days of delivery with:
- your order number;
- a short description of the problem;
- photos of the figure and the packaging.
We'll review your request and reply by email with the solution: a replacement or a refund to your original payment method.
What is not covered
- Change of mind or ordering the wrong character, since each figure is produced for your order.
- Damage caused by misuse, drops or modifications after delivery.
- Requests made more than 30 days after delivery.
Cancellations
If you need to cancel, contact us as soon as possible. Once production has started, we may not be able to cancel the order.